For your convenience, we have compiled a list of frequently asked questions about Bayer’s CONTOUR® USB meter and Bayer’s GLUCOFACTS® DELUXE diabetes management software.
Navigate to the FAQ section that interests you using the Table of Contents on the right, or scroll through them all for a more complete look at how to get the most out of using the CONTOUR USB meter from Bayer.
If you have a problem and none of the FAQs or problem solving messages on the meter help, please do not hesitate to call Bayer Diabetes Support. We use our professional expertise and experience to offer advice and information you can trust. No query is too trivial. When in doubt, just ask. Call us on 0845 600 6030 (UK) or 1 890 920 111 (Ireland) from 8am to 6pm Monday to Friday.
Q: I set the Reminder On, but the icon is not displaying on all screens. Is the Reminder really on?
A: Yes, the reminder is On; however, the Reminder icon only displays on the Menu, Setup, Reminder, Logbook screens.
Q: If I set the sound to Off and I have a reminder set, will the meter generate sound?
A: Yes, the meter will generate a series of beeps.
Q: If I set the sound to Off and I receive a High/Low result, will the meter generate sound?
A: Yes, the meter will generate a sound.
Q: Is there a minimum and/or maximum amount of time that a reminder can be set for?
A: Yes, the minimum amount of time that the reminder can be set is for 15 minutes; the maximum amount of time is 23 hours and 45 minutes.
Q: Can I set a next test reminder?
A: Yes, a reminder for your next test can be set after testing or from the Setup menu.
Q: Will the Reminder still sound when my meter is plugged into my computer?
A: No, if the reminder comes due when a meter is connected to your computer, it will not sound. But, if the reminder comes due when a meter is connected to your computer, and then you disconnect the meter from computer within 15 minutes of when the reminder is supposed to turn on, then the reminder will alert you as soon as the meter is disconnected. Otherwise, the reminder will be off.
Q: If I mark After Meal can I specify time?
A: Yes, with AutoLog turned on if you select After Meal, you can record Time After Meal. Simply press Notes in the Result screen and Time After Meal is an option. The default Time After Meal is 2 Hours. By scrolling up or down you can change the default to between 15 minutes and 3 hours.