For your convenience, we have compiled a list of frequently asked questions about Bayer’s CONTOUR® USB meter and Bayer’s GLUCOFACTS® DELUXE diabetes management software.
Navigate to the FAQ section that interests you using the Table of Contents on the right, or scroll through them all for a more complete look at how to get the most out of using the CONTOUR USB meter from Bayer.
If you have a problem and none of the FAQs or problem solving messages on the meter help, please do not hesitate to call Bayer Diabetes Support. We use our professional expertise and experience to offer advice and information you can trust. No query is too trivial. When in doubt, just ask. Call us on 0845 600 6030 (UK) or 1 890 920 111 (Ireland) from 8am to 6pm Monday to Friday.
Q: What can I expect when I run GLUCOFACTS® DELUXE from my CONTOUR®USB meter for the first time?
A: CONTOUR® USB utilizes the autoplay feature in Windows to automatically start the GLUCOFACTS® DELUXE software. Click here if your GLUCOFACTS® DELUXE software does not automatically launch.
A: Your CONTOUR® USB meter contains two flash drives, “GLUCOFACTS” and “CONTOUR USB”. The “GLUCOFACTS” drive is reserved for use by GLUCOFACTS® DELUXE. Important: Do not alter or delete the files on the “GLUCOFACTS”drive.
A: GLUCOFACTS® DELUXE works with Java™ software, and will verify your version of Java. If needed, you will be directed to update your Java version. The latest version of Java can be downloaded at http://www.java.com or installed from the JAVA folder on the GLUCOFACTS drive. After updating Java, unplug your meter and reinsert it to re-start GLUCOFACTS® DELUXE .