For your convenience, we have compiled a list of frequently asked questions about Bayer’s CONTOUR® USB meter and Bayer’s GLUCOFACTS® DELUXE diabetes management software.
Navigate to the FAQ section that interests you using the Table of Contents on the right, or scroll through them all for a more complete look at how to get the most out of using the CONTOUR USB meter from Bayer.
If you have a problem and none of the FAQs or problem solving messages on the meter help, please do not hesitate to call Bayer Diabetes Support. We use our professional expertise and experience to offer advice and information you can trust. No query is too trivial. When in doubt, just ask. Call us on 0845 600 6030 (UK) or 1 890 920 111 (Ireland) from 8am to 6pm Monday to Friday.
Q: What does USB 2.0 compliance mean?
A: Bayer’s CONTOUR® USB device has been tested by a certified laboratory to be compliant with the USB 2.0 specification; a standard developed by Hewlett Packard, Intel, Lucent Technologies, Microsoft, NEC and Philips for serial communications.
Q: How do I safely eject Bayer’s CONTOUR® USB meter from my computer?
A: Windows™ users should click on the Safely Remove icon in the system tray. Remove each drive (GLUCOFACTS and CONTOUR USB).
A: Mac™ users should exit the GLUCOFACTS® DELUXE program by clicking the tab at the top of their desktop to close the program. Next, click on the GLUCOFACTS icon on the desktop and choose eject. Repeat the same step for the CONTOUR USB icon.
Q: Can I connect Bayer’s CONTOUR® USB meter to a computer or USB hub that is compliant to the older USB 1.1 standard?
A: Yes, Bayer's CONTOUR® USB meter can be connected to a USB 1.1 port as USB 2.0 is backward compatible with the USB 1.1 standard.