For your convenience, we have compiled a list of frequently asked questions about Bayer’s CONTOUR® USB meter and Bayer’s GLUCOFACTS® DELUXE diabetes management software.
Navigate to the FAQ section that interests you using the Table of Contents on the right, or scroll through them all for a more complete look at how to get the most out of using the CONTOUR USB meter from Bayer.
If you have a problem and none of the FAQs or problem solving messages on the meter help, please do not hesitate to call Bayer Diabetes Support. We use our professional expertise and experience to offer advice and information you can trust. No query is too trivial. When in doubt, just ask. Call us on 0845 600 6030 (UK) or 1 890 920 111 (Ireland) from 8am to 6pm Monday to Friday.
Q: If AutoLog is On and I select “No Mark”, are these tests counted as part of my total number of tests in Trends?
A: Yes, these tests are included in the total number of tests.
Q: While looking at Trends, I only see a 14 Day Results screen. Why?
A: If you have had AutoLog set to Off, the only screen that will display is the 14 Day Results screen.
Q: How can I see my 14 Day Before Meal and After Meal result as well as my 7 and 30 Day results?
A: In order to see those results you need to have AutoLog turned on.